AI & agents / THE PRACTICAL CHECKLIST

AI agent reviews

Assess the actions an agent can take, the permissions it needs, and how it behaves when a task cannot finish.

What to look for

Name the allowed actions before evaluating autonomy. Reading a record, drafting a reply, publishing a message, and modifying another system are separate capabilities. A useful trial makes those boundaries explicit.

Make the review useful

Use safe test cases to examine approval, stopping, recovery, and duplicate-action prevention. Check the final state as well as the agent’s completion message. Keep a record of what happened so a person can inspect the outcome.

Keep the limits in view

A successful demonstration does not establish safe behavior across all tasks. Compare the agent with a simpler workflow and choose only the flexibility the job needs. Do not grant broad access just to make a trial look impressive.

What should an agent review test beyond success?

A missing input, an unavailable dependency, a denied action, and a clear stop or recovery path. These checks reveal whether the workflow remains understandable when normal interruptions occur.

GO DEEPER · THE REVIEW FIELD NOTES

AI agent reviews and review bots: know the difference

Assess real automation capabilities without confusing feedback analysis with fabricated customer experiences.

Read the 6-minute guide ↗